Terms of Service

Agreement

These Terms of Service ("Terms") are a binding agreement between you and Lash Digital Solutions LLC, a Florida limited liability company ("Lash Digital Solutions", "we", "our", or "us"), governing your access to and use of BnB Scheduler — our property management software for short-term rental hosts, including the website at bnbscheduler.com, the web application, any mobile apps we make available, the API, and all related services (collectively, the "Service").

By creating an account, accessing the Service, or by clicking "I agree" during sign-up, you accept these Terms. If you are agreeing on behalf of a business or organization, you represent that you have authority to bind that entity. If you do not agree, do not use the Service.

Please read carefully.These Terms include an arbitration clause and a class-action waiver (Section "Dispute Resolution") that affect your legal rights.

Eligibility and Account

• You must be at least 18 years old and able to form a binding contract under applicable law.
• You must provide accurate and complete information when creating an account and keep it up to date.
• You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.
• You must promptly notify us of any unauthorized access or suspected breach of your account.
• You may not share your account credentials, sell access, or create accounts using false identities.

Description of the Service

BnB Scheduler provides tools for short-term rental hosts to manage properties, coordinate cleaning and maintenance tasks, synchronize calendars across booking platforms, communicate with guests, and (where the host enables it) accept direct bookings through Stripe Connect. The Service is offered as software-as-a-service. We continuously improve, change, and remove features at our discretion.

Subscription Plans and Billing

BnB Scheduler is offered in tiered plans. Current plans and pricing are published at bnbscheduler.com and may be revised with notice. As of the "Last updated" date above:

• Solo: Free, single property, core operations features only.
• Standard: $29 per top-level property per month, billed monthly via Stripe. Volume rates apply as you grow: $19 per property per month for properties ten through twenty-four, and $14 per property per month for property twenty-five and beyond. Includes all Standard features, including direct booking.
• Enterprise: Custom pricing negotiated directly.

Trial: New Standard subscriptions include a 14-day free trial, granted once per account. A valid payment method is required to start the trial. You will not be charged during the trial period, and you may cancel at any time before the trial ends to avoid being charged. When the trial ends, your subscription begins and your payment method is charged automatically unless you have canceled. The Solo (free) plan does not require a payment method.

Add-ons: some optional features carry additional per-unit fees. Smart lock integration is billed at $10 per connected lock per month, added to your Standard subscription. When you add or remove a lock, the charge is prorated by Stripe for the current period.

Billing cycle and proration: subscriptions renew automatically each month until canceled. Property additions and removals during a billing cycle are prorated automatically by Stripe.

Failed payments: if a payment fails, we will attempt to retry and will notify you. Continued failure may result in feature limitation or suspension.

Refunds: subscription fees are non-refundable except where required by law or at our sole discretion (e.g., for clear billing errors). When you cancel, your paid plan remains active through the end of the current billing period unless you opt for an immediate close.

Pricing changes:we may change subscription pricing on at least 30 days' advance notice via email or in-product banner. If you do not agree to the new pricing, you may cancel before the change takes effect.

Taxes: published prices are exclusive of taxes. You are responsible for any sales, use, VAT, GST, or similar taxes associated with your subscription, except for taxes based on our net income. Where we are required to collect such taxes, they will be added to your invoice.

Direct Booking, Stripe Connect, and Booking Fees

If you enable direct booking on a Standard or higher plan, you must onboard a Stripe Connect Express account. Stripe collects identity verification information directly from you under Stripe's Connected Account Agreement and the Stripe Services Agreement. Guest payments are processed as direct charges on your own connected account, which means you are the merchant of recordfor your guest transactions and your business appears on the guest's statement; we facilitate the payment as the connected platform. As the merchant of record, you bear responsibility and liability for refunds, chargebacks, and payment disputes on your guest transactions, and such amounts are settled against your connected-account balance.

Platform booking fee:we charge a platform fee of 2% of each direct booking, capped at $50 per booking, collected automatically by Stripe at the time of charge as an application fee on the direct charge created on your connected account. Stripe's payment processing fees are charged directly to you (the host) by Stripe unless you have enabled the "pass fees to guest" option, in which case the guest pays an itemized service fee at checkout sufficient to recoup those fees.

Guest cancellations and refunds:each property has a host-configurable cancellation policy (flexible, moderate, strict, non-refundable, or custom). When a guest cancels — or you cancel as host — refunds are calculated according to that policy. The platform booking fee is refunded proportionally; payment processing fees are non-refundable per the processor's terms.

Alternative payment processors:for hosts in regions where Stripe is unavailable, we may offer or require a different payment processor to accept direct bookings. In that case, that processor's connected-account and services terms apply in place of Stripe's, and our platform booking fee is collected through that processor's equivalent platform-fee mechanism.

Host obligations: you are responsible for the accuracy of your listings, the legality of your short-term rental operation in your jurisdiction (including any required permits, licenses, occupancy taxes, and HOA approvals), fulfilling reservations you accept, communicating with guests, and resolving disputes. BnB Scheduler is a software tool — we do not own, control, manage, or inspect the listed properties.

Your Content and Data

• You retain all rights to data, content, photos, and other materials you upload to the Service ("Your Content").
• You grant Lash Digital Solutions LLC a limited, non-exclusive, royalty-free, worldwide license to host, store, process, transmit, display, and create derivative works of Your Content solely as necessary to provide and improve the Service.
• You represent and warrant that you own or have the necessary rights to upload Your Content, that it does not infringe third-party rights, and that its use through the Service complies with applicable law.
• You are responsible for obtaining any consents required to process guest personal information through the Service. You are the data controller for your guests' data; we process it on your behalf as a processor.

How we collect, use, and protect personal data is described in our Privacy Policy, which is incorporated into these Terms by reference. If you require a data processing addendum (DPA) for your processing of guest personal information, contact legal@bnbscheduler.com.

Calendar Synchronization

When you connect calendar feeds (Airbnb, VRBO, Booking.com, or other iCal sources), you represent that you have the right to access and import the data exposed by those feeds. We sync periodically (typically every 1–4 hours) and cannot guarantee real-time accuracy. You should verify critical booking details directly with the source platform. We are not affiliated with or endorsed by Airbnb, VRBO, Booking.com, or any other listing platform.

AI-Assisted Features

Certain optional features use artificial intelligence (provided by Anthropic) to generate suggested content — for example, drafting or translating guest replies, writing listing descriptions and message templates, translating listings, and classifying the topic and urgency of inbound guest messages. AI output may be inaccurate, incomplete, or unsuitable, and is provided for your review only. Nothing generated by AI is sent to a guest automatically — you are responsible for reviewing, editing, and approving any AI-generated content before you use or send it. We do not warrant the accuracy of AI output, and you remain responsible for all communications and content you send through the Service.

Smart Locks and Access Codes

If you connect smart locks (via our provider, Seam), the Service can generate and revoke time-bound guest access codes tied to reservations. Smart-lock features depend on your lock hardware, the manufacturer's service, internet connectivity, and Seam, none of which we control. We do not guarantee that a code will be created, delivered, or revoked at any particular time, and you should maintain a backup method of guest access. You are solely responsible for the physical security of your properties, including verifying access on each stay; we are not liable for lockouts, unauthorized entry, or any loss arising from smart-lock use.

Accounting and Reporting

The accounting, profit-and-loss, and related figures in the Service are provided for your convenience to help you organize your operation. They are not tax, accounting, or legal advice, and may not reflect every transaction or the correct treatment for your situation. You are responsible for the accuracy of the entries you record, for verifying all figures, and for your own tax and financial reporting. Consult a qualified professional for advice.

Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any law, regulation, or third-party right;
• Attempt to gain unauthorized access to any account, system, or data;
• Interfere with, disrupt, or impair the Service, our servers, or our networks;
• Upload viruses, malware, or any code designed to damage, disable, or surveil;
• Scrape, crawl, or use automated means to access the Service beyond what our API and rate limits allow;
• Reverse engineer, decompile, or attempt to extract source code, except to the extent expressly permitted by law;
• Resell, sublicense, or redistribute the Service or any portion of it;
• Use the Service to send spam, phishing, harassment, or other unsolicited or abusive communications;
• Misrepresent your affiliation with any person or entity, or impersonate any host, guest, or staff member;
• Use the Service to compete with us by developing a substantially similar product.

We may investigate suspected violations and take action including warning, feature-limiting, suspending, or terminating your account.

Intellectual Property

The Service, including all software, designs, text, graphics, logos, and trademarks (other than Your Content), is owned by Lash Digital Solutions LLC and its licensors, and is protected by United States and international copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right to our marks or branding without our prior written permission.

DMCA / Copyright Complaints

If you believe content uploaded through the Service infringes your copyright, send a written notice including (a) your physical or electronic signature, (b) identification of the copyrighted work, (c) identification of the allegedly infringing material with enough detail to locate it, (d) your contact information, (e) a statement that you have a good-faith belief that use is not authorized, and (f) a statement under penalty of perjury that the information is accurate and that you are authorized to act on behalf of the rights owner. Send notices to legal@bnbscheduler.com. We will respond to valid notices in accordance with the Digital Millennium Copyright Act.

Third-Party Services

The Service integrates with third parties including Stripe (payments), Resend (email delivery), Google Maps Platform (geocoding and maps), AWS (hosting and storage), Anthropic (AI-assisted features), Seam (smart-lock connectivity), and external calendar providers via iCal. Your use of those services is subject to their own terms. We are not responsible for third-party outages, data practices, or other acts or omissions outside our control.

Service Availability and Modifications

We strive to provide reliable service but do not guarantee uninterrupted availability. We may modify, suspend, or discontinue features at any time. Where reasonably possible, we will provide advance notice of planned maintenance or material feature changes.

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT CALENDAR SYNC IS REAL-TIME, THAT DIRECT BOOKING REVENUE WILL ACHIEVE A SPECIFIC RESULT, OR THAT THE SERVICE WILL MEET ALL YOUR BUSINESS REQUIREMENTS.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LASH DIGITAL SOLUTIONS LLC AND ITS OFFICERS, MEMBERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, GOODWILL, BOOKINGS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Indemnification

You agree to indemnify, defend, and hold harmless Lash Digital Solutions LLC and its officers, members, employees, and agents from and against any and all claims, demands, actions, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising from or related to (a) your use of the Service, (b) Your Content, (c) your violation of these Terms, (d) your violation of any law or third party right (including any guest, contractor, or platform you interact with through the Service), or (e) your operation of any short-term rental property.

Termination

• You may close your account at any time through the in-product cancellation flow in Settings.
• We may suspend or terminate your account immediately, with or without notice, if you breach these Terms, expose us to legal risk, or for any other reason in our reasonable discretion.
• Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive termination (including Intellectual Property, Disclaimer, Limitation of Liability, Indemnification, Dispute Resolution, and Miscellaneous) will survive.
• If you have an active Stripe Connect account, balances and in-flight payouts will be allowed to settle before deletion of the connected account.

Dispute Resolution

Informal resolution first. Before filing any formal dispute, you agree to first email us at legal@bnbscheduler.com with a written description of the dispute and your contact information, and to give us 30 days to attempt a good-faith resolution.

Binding arbitration.If informal resolution fails, you and Lash Digital Solutions LLC agree that any dispute arising from or related to these Terms or the Service will be resolved by final and binding arbitration administered by JAMS under its Streamlined Arbitration Rules, before a single arbitrator. The arbitration will take place in Florida, or by remote hearing at the arbitrator's discretion. The arbitrator may award the same damages and relief that a court could award. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. You and Lash Digital Solutions LLC agree to bring disputes only in an individual capacity. You waive any right to participate in a class action, collective action, or representative proceeding, and the arbitrator may not consolidate claims from multiple parties.

Exceptions.Either party may bring an action in court (a) to seek injunctive or equitable relief to protect intellectual property or stop unauthorized use of the Service, or (b) in small-claims court for disputes within that court's jurisdiction.

Opt-out.You may opt out of arbitration within 30 days of first accepting these Terms by emailing legal@bnbscheduler.com with the subject line "Arbitration Opt-Out" and your account email. Opting out will not otherwise affect these Terms.

Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Subject to the arbitration provisions above, the courts located in Florida have exclusive jurisdiction over any action not subject to arbitration.

Changes to These Terms

We may update these Terms as the Service evolves. The "Last updated" date at the top reflects the most recent revision. For material changes, we will provide notice (such as an in-product banner or email) before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service before the effective date.

Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any pricing or product-specific terms referenced in the Service, are the entire agreement between you and us regarding the Service.
• Severability. If any provision is held unenforceable, the remaining provisions remain in full force.
• No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for failure or delay caused by events beyond reasonable control, including natural disasters, war, pandemic, government action, or third-party service outages.
• Notices to us. Legal notices should be sent to legal@bnbscheduler.com.

Contact

Questions about these Terms can be sent to legal@bnbscheduler.com. For general support use support@bnbscheduler.com. BnB Scheduler is operated by Lash Digital Solutions LLC, a Florida limited liability company.